Privacy Policy of Porcelain Bake

At Porcelain Bake, we are committed to protecting the privacy and security of information collected from visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our services, including handcrafted pastries, bespoke cakes, freshly baked breads, custom-designed ceramic bakeware, pottery workshops, cafe services, catering, dessert consultations, and limited edition ceramic art pieces. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and local Singaporean regulations.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Data You Provide Directly: This includes information you submit when placing an order, booking a workshop, making an inquiry, subscribing to our newsletter, or interacting with our cafe services. Examples include your name, email address, postal address, phone number, payment information (processed securely by third-party payment processors), and any specific dietary requirements or preferences.
• Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and date/time stamps. This helps us understand user behaviour and improve our site's functionality.
• Communication Data: Records of your communications with us, such as emails, form submissions, or messages exchanged during customer service interactions.
• Transaction Data: Details about the products and services you have purchased from us, including order details, payment status, and delivery information.

2. How We Use Your Information

We use the collected information for various purposes, primarily based on the legal bases of fulfilling contracts, legitimate interests, or your consent.

• To Provide and Manage Services: To process your orders for pastries, cakes, breads, and ceramic bakeware; to manage your workshop bookings; to facilitate catering services; to provide cafe services, and to handle dessert consultations. This includes fulfilling delivery or pick-up requests.
• For Communication: To respond to your inquiries, provide customer support, send order confirmations, updates, and workshop reminders.
• For Marketing and Promotions: To send you newsletters, special offers, and information about new products or workshops (if you have opted in to receive such communications). You can unsubscribe at any time.
• To Improve Our Services: To understand how our online platform is used, diagnose technical issues, conduct research and analysis, and develop new offerings, such as ceramic art pieces or workshop themes.
• For Security and Legal Compliance: To prevent fraud, protect the security of our online platform and data, and comply with all applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you. This includes payment processors, delivery services, email marketing platforms, and website analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our online platform of any such change.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, particularly under GDPR, you have certain rights concerning your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 8.

6. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small files stored on your device. You have the option to set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: